space.template.CASES

MICHELIN EUROPE

At Michelin we continue to sell the highest quality product in the tire market with customer satisfaction always number one. We will always improve to continue to set the standard for not only our industry but customer service in general. Improvements under way are:

SALES
Developing an improved understanding of all product types to better supply the customers needs for different countries. Increasing knowledge of service levels to meet customer expectations.

Benefits: improves service levels and knowledge of products and not just of selected tires for certain vehicles. Clearer understanding equals product delivered on time, and customer needs being met per region.


 * SYSTEMS **

Creating information systems for improved supply chains. Also more efficient systems for the planning and logistic departments.

Benefits: this will allow for better reaction time to market changes and decrease any challenge in the logistics. Allows for better forecast models and cost savings that can be past down to the customer.


 * COMMUNICATION **

There will be new communication technology and procedures put in place throughout supply chains in each country.

Benefits: This will improve decision making by not just manufacturing and sales, but also management. This will build a stronger operational structure to better service customer requests.